How to Troubleshoot an offline meter.base

Understanding the status of your meter.base

You can check the status of the meter.base associated with your water system by filtering your component list to “meter.bases” on mobile or navigating to the “meter.base” tab on web. Select the meter.base to view the status, as well as the last-seen timestamp.

Troubleshooting an offline meter.base

If your meter.base is showing “Offline” status, click on the appropriate article for the meter.base model that you need to troubleshoot.

meter.base Lite troubleshooting guide
This is the most common meter.base, and typically connects to your internet service via Ethernet cable. Some meter.base Lite units will connect over WiFi.

meter.base Pro troubleshooting guide

This is our professional-grade meter.base. It can be installed indoors or outdoors, and can connect to network via Ethernet cable, WiFi, or LTE. Pictured is the indoor antenna.

meter.base Solar troubleshooting guide

This meter.base is installed outdoors and is solar-powered. It connects to the network via LTE.