How to troubleshoot an offline meter.base Solar (Milesight SG50) – meterme

If your Milesight SG50 model meter.base is offline, here are the first steps you can follow to troubleshoot.

1. Check the LED indicator lights and follow the recommended action.

LED label	Status	Description	Action
SYS	OFF	The power is off	Proceed to step 2
	Green light	The sytem is powered	Expected status, check other lights
	Red light	System failure	Proceed to step 2
LTE	OFF	SIM card is registering or failed to register	Wait 1 minute, if no chainge, proceed to step 2
	Green Light (slow blink)	SIM card has been registered and is ready for dial-up	Wait 1 minute, if no change, proceed to step 2
	Green Light (rapid blink)	SIM card has been registered and is dialing up now	Wait 1 minute, if no change, proceed to step 2
Wi-Fi	OFF	WiFi is off	Expected status, no action required
	Green light (slow blink)	Wi-Fi is starting	No action required
	Green light (static)	Wi-Fi is on	No action required

2. Power cycle the device

Locate the M12 battery power cable that connects to the unit (see diagram above).
Carefully unscrew the battery power cable and disconnect it from the device.
Important: do NOT disconnect the antenna cable from the device! Doing so could damage the device.
Wait 1 minute
Reconnect the cable and carefully screw to tighten the gland

3. Wait 1 minute and check the indicator lights again.

You can check the status of the meter.base associated with your water system by filtering your component list to “meter.bases” on mobile or navigating to the “meter.base” tab on web. It may take up to 5 minutes after the power cycle for the device to show online in the app again.

Contact Support

If your device continues to report offline in the meter.me app after 5 minutes or has not achieved the “expected status” or “no action required” indications after the power cycle, please reach out to your installer or the Lamarr support team by opening a ticket or emailing support@meter.me

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