Customer Roles & Permissions in Organizations

As of October 2024, meter.me is updating its user roles and permissions for customers.

Roles Overview:

• Owner: Multiple users on a system may be assigned an “owner” role. In addition to viewing and operating water system components, users with an "owner” role can manage other users, allow or deny sharing the water system resource information (in locations where the meter.me app is integrated with local fire agencies), and cancel their water system account.
• Manager: The manager role has all the same permissions as the owner, except that it cannot allow or deny sharing water system resource information or cancel an account.
• Operator: This role caters specifically to users who must operate pumps or valves. This role allows viewing and operating devices, but not administering the system or users within the organization.
• View-Only: Users with this role can view the system and its components and manage their own alerts. They cannot control or edit any part of the system.

The table below lists the capabilities of each role within the meter.me user app.

Actions	Owner	Manager	Operator	View Only
Organization, Water Systems & User Management
Edit organization settings
Edit water system settings
Manage users in an organization
Device Management
View component data
Add/edit/remove meter.bases
Add/edit/remove motes and components
Add/replace/remove photos
Calibrate/reset water meter counter
Operate pump or valve
Edit device name or location
Actions
Manage alerts
Generate component data CSV reports
Enable/disable automations
Sharing with Local Fire Agencies (if available in your region)
Adjust water system resources share settings
Adjust individual resources share settings