System Integrators: How to deactivate a component

Deactivating a component

There are times when a component needs to be taken out of service temporarily — a seasonal shutdown, a customer cancellation, or an unpaid account — without removing it from the system entirely. Deactivating a component pauses data collection and alerts, removes it from billing reports, and limits end-user access, while preserving all historical data and configuration so it can be brought back online at any time without a truck roll.

Who can deactivate a component?

Users with the Super Installer or Systems Admin role on an SI org can deactivate and reactivate components. For a full breakdown of roles and permissions, see System Integrator Roles & Permissions for Organizations in meter.me.

Before you deactivate

A component cannot be deactivated if it is currently used in any automation rules or operational limits. You will need to remove it from those first. If you try to deactivate a component that is still referenced in an automation or operational limit, you will see an error message prompting you to remove it before proceeding.

Important: If you are deactivating a water meter, it is important to note that the meter counter will stop increasing while it's inactive, and if you choose to reactivate it again, it will need to be recalibrated in meter.me to match the physical counter.

What happens when a component is deactivated

• Data collection stops. Previously collected data is retained, but any data missed during the deactivation period cannot be recovered.
• Alerts stop. No alerts will be triggered or sent. Alert settings for the component will be dimmed and cannot be edited while it is deactivated.
• Reports stop. No scheduled reports will be sent for the component.
• End users will see the component marked as deactivated across all views. Live data and graph features will be unavailable; only a CSV download of previously collected data will remain.
• The component is set to non-billable.
• If all components on a mote are deactivated, the mote is automatically deactivated too.

How to deactivate a component

1. Navigate to the component in the web app (changes to activation status cannot be made via the mobile app)
2. Open the … menu and select Deactivate.
3. In the confirmation dialog, enter a reason for deactivation. This will be visible to all users in the system.
4. Optionally, toggle Set End-time on and select a Deactivate Until date. If set, the component will automatically reactivate on that date.
5. Review the warning and click Deactivate to confirm.

*** The minimum deactivation duration is 1 month if an end date is set. If no end date is set, the component will remain deactivated indefinitely until manually reactivated.

*** The deactivation will be logged in the system event log, along with information about the user who completed the deactivation: name, email, the date and time, and the reason provided.

How to reactivate a component

1. Navigate to the deactivated component in the web app.
2. Open the … menu and select Reactivate.
3. The confirmation dialog will show when the component was deactivated, the scheduled end date (if any), and the reason it was deactivated. Review the details, then click Reactivate.

Once reactivated, data collection, alerts, reports, and end-user access will all resume. The component will also be marked billable again in all reports. The period during which the component was deactivated will appear as a grey overlay on the component graph.

*** Reactivation is also logged in the system event log, along with information about the user who completed the reactivation.